Refund policy
Refund & Return Policy
Last updated: 08/03/2026
Thank you for shopping at Lovvi Pop! Because photocards are delicate collectibles, please carefully review our policy below before placing an order.
1. Unboxing Video Requirement 🎥
To be eligible for a return, exchange, or refund due to missing or damaged items, a complete unboxing video is strictly required.
-
The video must show the unopened package, the shipping label, and the entire unboxing process continuously without any edits or cuts.
-
Claims submitted without an unboxing video will unfortunately not be accepted.
2. Time Window & Damaged Items ⏳
-
Notice Period: Any claims regarding damaged, defective, or missing items must be submitted within 7 days of delivery (based on tracking status).
-
Late requests submitted after 3 days will not be eligible for return or refund.
3. Photocard Condition & Factory Defects 🔍
Mass-produced photocards may have minor factory defects. These are considered normal manufacturing variations and do not qualify for returns or refunds:
-
Minor print spots or color variations.
-
Micro-scratches or slight impression marks visible only under direct light.
-
Back-of-card marks caused by original packaging.
If an item arrives severely bent, torn, or permanently damaged during transit, please contact us within 3 days with your unboxing video.
4. Pre-Orders & Cancellations ❌
-
All sales are final. Once an order (especially Pre-orders or Group Orders) is processed, it cannot be canceled or changed.
-
If a pre-order item is declared out of stock or canceled by official suppliers in South Korea, a 100% full refundwill be issued automatically.
5. Contact Us 💌
If you have any issues with your order, please reach out to our support team with your Order ID and Unboxing Video:
Lovvi Pop
lovvipop@gmail.com
5F, 43, Toegye-ro 56-gil, Jung-gu, Seoul 04615, Republic of Korea